At Trennd, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the “Platform”) whether you are a User booking salon services or a Partner (salon/business owner) managing your appointments.
By accessing or using Trennd, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Platform.
1. Information We Collect
We collect two types of information: Personal Information and Non-Personal Information.
a) Information from Users:
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Personal Data: Name, mobile number, email address, gender, date of birth (optional), profile photo (optional)
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Location Data: GPS location to help discover nearby salons (with permission)
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Booking Information: Services booked, salon visited, payment details, reviews, and feedback
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Device Information: IP address, device ID, OS version, browser type, and app usage
b) Information from Partners:
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Business Details: Salon name, contact person, phone number, email, address, business type, license or registration details (if applicable)
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Service Information: Services offered, pricing, working hours, appointment availability
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Media Files: Images of the salon, service area, and logo
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Transaction Data: Payments received, service bookings, and earnings
2. How We Use Your Information
We use the collected data to provide, personalize, and improve our services. Specifically:
For Users:
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To manage salon bookings and send appointment confirmations
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To show relevant nearby salons based on your location
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To send reminders, promotional offers, and service updates
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To personalize your experience on the app
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For customer support and feedback collection
For Partners:
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To allow Partners to manage appointments, services, and customers
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To display business information to Users
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To process payments and generate reports
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To send booking alerts, notifications, and performance insights
3. Legal Basis for Processing
We collect and process your personal data based on:
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Your consent, when you sign up or opt-in for specific services
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The performance of a contract, when you book or accept an appointment
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Legal obligations, such as accounting or regulatory requirements
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Our legitimate interest, including improving our services and ensuring the security of our platform
4. Sharing of Information
We do not sell your personal data. However, we may share your information in the following situations:
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With Partners: Users’ booking details are shared with the Partner they book with
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With Users: Partners’ salon profiles are visible to all Users
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With Service Providers: We may use third-party vendors (e.g., SMS, cloud hosting, analytics tools) to help operate Trennd
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Legal Requirements: If required by law or in response to valid legal requests
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Business Transfers: In case of a merger, acquisition, or sale of assets
5. Data Security
We take data security seriously. We use encryption, secure servers, firewalls, and access controls to protect your personal data. However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information as long as your account is active or as needed for:
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Legal, accounting, or regulatory purposes
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Business development and analytics
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Dispute resolution and enforcement of agreements
If you delete your account, we will remove your data within 30 days, unless retention is legally required.
7. Cookies and Tracking Technologies
We may use cookies, beacons, or similar tracking tools to:
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Analyze usage patterns
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Store preferences
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Improve app performance
You can control cookies through your browser or device settings.
8. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
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Access your personal data
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Correct inaccurate or incomplete information
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Delete your account and personal data
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Withdraw consent (e.g., unsubscribe from marketing)
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Object to or restrict certain processing
To exercise these rights, contact us at support@trennd.in.
9. Children’s Privacy
Trennd is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
10. Third-Party Links
Our app or website may contain links to external websites or services. We are not responsible for the privacy practices of such third-party sites. We encourage you to read their privacy policies before interacting with them.
11. International Users
If you are accessing Trennd from outside India, please note that your information will be transferred to and stored in India. By using our services, you consent to this transfer in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. We encourage you to review this policy periodically. Continued use of the app after changes are made indicates your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:
Trennd – Privacy Team
Email: support@trennd.in
Address: Surat, Gujarat, INDIA
14. Grievance Redressal
In accordance with IT Rules 2021, the designated Grievance Officer for Trennd is:
Email: support@trennd.in
Response Time: Within 15 business days
Final Note
At Trennd, we are committed to protecting your data and building a secure, trustworthy environment for both Users and Partners. Thank you for choosing Trennd.